Help & Information

evolve FCU is your resource. Browse through our FAQ's that will guide you through any sudden event or changes that may affect your finances.


Powers of Attorney

A Power of Attorney is used on an existing account when an established member designates another person as their attorney-in-fact or agent. Before conducting a transaction, he/she must sign an Affidavit of Attorney in Fact/Agent.

Q. What type of Power of Attorney does evolve FCU accept?
A. evolve FCU accepts a Durable Power of Attorney; a written instrument that:
  1. Designates another person as attorney in fact or agent. 
  2. Is signed by adult principal.
  3. Contains the wording showing the principal's intent that the authority granted on the attorney-in-fact, or agent, shall be executed despite the principal's subsequent disability or incapacity.
  4. Is acknowledged by the principal before a Notary public who is authorized to take acknowledgements to deeds of conveyance and to administer oaths under the laws of any state.
Q. What actions is an attorney-in-fact or agent permitted to take on an account?
A. The attorney-in-fact or agent is allowed to conduct transactions, such as withdrawals or obtain account records, on behalf of the member. 


Q. Why must the Affidavit of Attorney in Fact/Agent form be signed each time a transaction is conducted?
A. The Affidavit of Attorney in Fact/Agent form states that the attorney-in-fact/agent did not have knowledge that the power was terminated due to revocation, the principal's death or the qualification of a guardian of the estate of the principal. It also states that the principal is disabled or incapacitated as defined by the power. 

Q. Who do I contact to request an Affidavit of Attorney in Fact/Agent form?
A. Contact the eBanking Center to obtain the Affidavit of Attorney in Fact form.

Q. How do I remove someone previously designated as attorney-in-fact/agent?
A. You must provide the credit union a Revocation of Power of Attorney form. It must state the name of your former agent and must be notarized.


Deceased Members

Processes will vary when one of our members passes away. Factors such as loans and whether the member was the primary account holder or joint will determine how the account is handled. Generally, a joint member, a family member or another representative notifies the credit union of a member's death. 

Q. Who do I contact to report the death of a member?
A. You can report the death of a member by contacting the eBanking Center.

Q. What happens to an account when a member dies?
A. Several factors must be reviewed when determining how the account of a deceased member will be handled. The eBanker will review the account for outstanding loans, joint owners, beneficiaries, etc. 

Q. What documents are needed to begin the process?
A. The death certificate of the deceased.


Q. What if there are no named beneficiaries on the account?
A. If there are no named beneficiaries, Letters of Testamentary/Administration will be required.

Wire Transfers

Q. How do I send a wire transfer?
A. A wire can be requested by completing the Wiring instructions form and emailing the form to info@239877.com or fax (915) 592-9084.

Wiring Instructions

Note: Outgoing wire transfer fees apply according to the Membership Plan (see fee Membership Plan and Fee Schedule). The receiving institution may apply an incoming wire transfer fee which may affect the final dollar amount deposited to the recipient. 

Membership Plan & Fee Schedule


Q. How long will it take to send the wire transfer? 
A. Wiring instructions received before 3:00 pm (Mountain Time) will be sent the same day. However, final posting depends on the receiving institution. Wiring instructions received after 3:00 pm (Mountain Time) will be processed the next business day. Wire requests are not processed on weekends or holidays. 

Note: Wiring instructions must be fully verified before they are sent. An evolve FCU representative may need to call to verify your information.


Transaction Disputes 

Q. How do I dispute a transaction?
A. The dispute process can be started through your mobile app, home banking, or contacting the eBanking center. Before filing a dispute, members should make the effort to contact the merchant. They may be able to return the funds without filing the dispute. We may ask for additional information or documentation depending on the type of dispute. 

From the main menu on your mobile app, tap on Messages:

    • Tap on the blue pencil on the top right.
    • Under Subject, type Dispute Transaction.
    • Under Choose Attachment Type, select Transaction Record.
    • Locate the transaction and tap on the box to the left. If multiple transactions are to be disputed, tap on each transaction.

Note: A transaction that is "pending" cannot be disputed until it posts to the account.

    • Tap on Attach Selected Items at the bottom of the screen.
    • Include a message with the reason for the dispute such as unauthorized or fraudulent.
    • Tap Send.

From the main menu on Home Banking, tap on Messages:

    • Click on New message on the top left of the screen.
    • Under Subject, choose Account Support.
    • Click Select Attachment Type on the top right of the screen.
    • Locate the transaction and tap on the box to the left. If multiple transactions are to be disputed, tap on each transaction.

Note: A transaction that is "pending" cannot be disputed until it posts to the account

    • Click Attach Selected Items.
    • In Message body, state the reason for disputing the transaction such as unauthorized for fraudulent.
    • Click Send.

 

Account Closing

Q. How do I close my account?
A. To close an account at evolve FCU, email a letter to our eBanking center at info@239877.com.

NOTE: Only the primary account holder is allowed to close the account. A check will be mailed to the address on file unless requested otherwise.

The following information must be included in the letter:

    • Date
    • Primary account holder's name
    • Account number
    • A statement that you wish to close the account
    • Copy of primary's valid identification
    • Signature

If any of the items mentioned above are missing, the closing of the account will be delayed. To request deletion of your online banking account and data, please email us a signed request to info@239877.com with your account number and username.



Beneficiaries 

Members are encouraged to add a beneficiary to their accounts, especially for single-ownership accounts. He/she may choose to add the beneficiary later or change the beneficiary in the future. 

Q. How do I add or change a beneficiary to my account?

A. Adding or changing a beneficiary to an account will require a new signature (account) card. The change will apply to the designated account (savings, checking, club accounts etc.) except for IRAs. The signature card needs to be complete and include the initials and signatures of all authorized signers. Email the completed form to info@239877.com.

Signature Card Form

 

Q. What information do I need to provide about the beneficiary?

A. You need to provide the beneficiary's name, address, phone number, date of birth, and relation.


Q. How do I change the beneficiary to my IRA?

A. Contact the eBanking center at (915) 593-5866 to change an IRA beneficiary.

NOTE: You will need to provide the beneficiary's name, date of birth, social security number, and address. 


Relinquish Form & Hold Harmless Agreement

A joint owner may remove his/herself from the signature card. In addition, a primary account holder may remove a joint owner. Both requests need to be submitted in writing then reviewed by management for approval. A new signature card will need to be obtained after a joint owner is removed.
Q. Can I remove my name from an account?
A. Only a joint owner can remove his/herself from an account. If you are the primary account holder, the account will need to be closed. 

Q. I'm the joint owner of an account. What do I need to do to remove my name from it?
A. A Relinquish form is required to remove a joint owner from an account. Before requesting to be removed, be certain that any direct deposits in your name have been stopped or changed to a different account. Once your name is removed from the account, you will not have access to the funds or be authorized to receive information. When the form is received it will be submitted to a member of management for review. If no other information is needed, the request will be approved and completed.
NOTE: When a joint owner submits a Relinquish form, he/she will be removed from all shares (savings, checking, money market, etc.). A co-borrower on a loan may not remove his/herself from a loan. 

Completed Relinquish forms can be emailed to info@239877.com.
Relinquish Form
 
Q. Can I remove the joint account holder from my account?
A. To remove a joint owner from an account, it is preferred that the joint account holder submits Relinquish form.


Q. I can't locate the joint account holder. Can I remove him/her from my account?
A. A Hold Harmless Agreement is required to remove a joint owner from your account, without his/her knowledge. When the form is received it will be submitted to a member of management for review. If no other information is needed, the request will be approved and completed. 

NOTE: When the primary account holder submits a Hold Harmless Agreement, the joint owner will be removed from all shares (savings, checking, money market, etc.). A "co-borrower" on a loan may not be removed from a loan.


Completed Hold Harmless Agreements can be emailed to info@239877.com.

Relinquish Form